Shipping policy

Terms of delivery

ORDER PROCESSING :

Please allow 3 days for your order to be processed. You will receive an email within 3 days to let you know that your order is on its way!

FLAT-RATE SHIPPING

Orders are usually shipped within 7-14 days via YunExpress.

INTERNATIONAL SHIPPING:

We offer free international shipping to any country in the world.

If you use the calculated shipping rates : Shipping costs for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are levied once the shipment reaches the destination country. CHAPELYS LIMITED is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item has not been used and is in its original condition, and we will refund the full amount of the order less the cost of return postage.

If your order arrives damaged in any way, please email us as soon as possible at hello@veriva.co.uk quoting your order number and enclosing a photograph of the condition of the item. We deal with these issues on a case-by-case basis, but will do our best to find a satisfactory solution.

Late delivery

If the maximum delivery time of thirty (30) days is exceeded, the Buyer may exercise his/her right to cancel the order with Customer Services by sending an e-mail to hello@zinjaro.co.uk.

Once the right to cancel has been exercised, CHAPELYS LIMITED will reimburse all sums paid by the Purchaser (including delivery costs), according to the method of payment used within a maximum period of fourteen (14) days from receipt of the cancellation, to the exclusion of any other compensation.

In the event of partial delivery, delivery may be made in several instalments, and this right only concerns the undelivered balance of the order.

Any delay in delivery must be reported as soon as possible by the Buyer by e-mail by clicking hello@zinjaro.co.uk.

Loss of parcel

Any difficulties encountered during delivery may be investigated.

The Buyer is informed that the time taken to carry out an investigation is random and may be relatively long, as the Seller has no control over its completion.

If, during this investigation, the order is found, it is immediately redirected to the place of delivery designated in the order.

If at the end of this investigation the loss of the order is confirmed, CHAPELYS LIMITED will, at its own expense, reship the Product(s) to the Purchaser or in the event of definitive unavailability, reimburse the Purchaser for the sums received to the bank account debited at the time of the order.

Receipt

Each delivery is deemed to have been made when the Product(s) are made available to the Buyer by the Carrier.

It is the Buyer's responsibility to check immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) dispatched.

Any anomaly/reservation identified at the time of receipt or delivery of the parcel (in particular late delivery, missing or damaged product) must be reported in full and accurately with supporting photos/videos by the Buyer to the Seller as soon as possible. Once all the elements are in hand, the Seller will be able to open a ticket with its logistics platform and make an enquiry with the carrier. The Buyer may contact the Carrier at the same time, if necessary.

Any reservation of this type must be notified in parallel and as soon as possible to the Seller's Customer Service: hello@zinjaro.co.uk.

If you have any further questions, please do not hesitate to contact us at hello@zinjaro.co.uk.