Shipping policy

Terms of Delivery

ORDER PROCESSING

Please allow up to 2 days for your order to be processed.

You will receive a confirmation email as soon as your parcel has been dispatched.

SHIPPING (ROYAL MAIL)

All orders are shipped via Royal Mail, with an average delivery time of 3–5 days.

We offer free international shipping to all countries.

No VAT or additional fees will be charged upon delivery.

Your order will arrive without customs charges or extra payments required.

REFUNDS, RETURNS & EXCHANGES

We accept returns within 90 days of delivery, provided the item is unused and in its original packaging.

A full refund will be issued (return postage excluded).

If your item arrives damaged, please email us at hello@zinjaro.co.uk with:

  • your order number

  • clear photos showing the issue

We handle each case individually and will offer the best possible solution.

LATE DELIVERY

If delivery exceeds 30 days, you may cancel your order by emailing hello@zinjaro.co.uk.

Upon cancellation, CHAPELYS LIMITED will refund the full amount paid (including shipping fees) within 14 days, using the original payment method.

In the case of a partial delivery, cancellation applies only to the undelivered items.

Please report any delay as soon as possible to hello@zinjaro.co.uk.

LOST PARCELS

If your parcel appears lost, an investigation will be opened with Royal Mail.

  • If the parcel is found, it will be sent to you immediately.

  • If confirmed lost, we will reship your order at no cost, or issue a full refund if the item is no longer available.

RECEIPT & INSPECTION

A delivery is considered complete once the parcel has been handed over to the customer.

Please inspect your items immediately upon receipt.

Any issue (delay, missing item, damage) must be reported promptly with supporting photos/videos to hello@zinjaro.co.uk so we can investigate with the carrier.

If you have any further questions, feel free to contact us at hello@zinjaro.co.uk.