Privacy policy

Last updated: September 10, 2024

This Privacy Policy describes how Zinjaro (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit, use our services or make a purchase from zinjaro.co.uk (the ‘Site’) or otherwise communicate with us about the Site (collectively, the ‘Services’). For purposes of this Privacy Policy, ‘you’ and ‘your’ means that you are the user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the ‘last updated’ date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use will vary depending on how you interact with us.

Other than the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce any applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

What personal information do we collect?

The types of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term ‘personal information’, we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our services may include:

Your contact information, including your name, address, telephone number and email address.
Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). To do this, we may use cookies, pixels and similar technologies (‘Cookies’). Usage Data may include information about how you access and use our site and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information obtained from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processing companies, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.
When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third party websites and links.

How we use your personal information
Provision of products and services. We use your personal information to provide you with the services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges and other features and functionality related to your account.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, including to send you marketing, advertising and promotional communications by email, SMS or post, and to provide you with advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and open an account, you are responsible for the security of your identification data. We strongly recommend that you do not share your user name, password or other access data with anyone. If you believe that your account has been compromised, please contact us immediately.
Communicating with you and improving the service. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interest to listen to you, provide you with efficient services and maintain our business relationship with you.
Cookies

Like many websites, we use cookies on our site. For specific information on the cookies we use as part of running our shop with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimise the Services). We may also allow third parties and service providers to use cookies on our site in order to better tailor services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through its controls. Please bear in mind that deleting or blocking cookies may have a negative impact on your user experience and that certain services, including certain general features and functionalities, may function incorrectly or no longer be available. In addition, blocking cookies may not completely prevent the way in which we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons subject to this Privacy Policy. These circumstances may include

With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliates or within our group, in our legitimate interest in running a successful business.
As part of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the ‘How we collect and use your personal information’ and ‘How we disclose personal information’ sections:

Category Recipient Categories

Identifiers such as basic contact information and certain order and account information
Commercial information such as order information, and customer support information
Activity on the Internet or similar networks, such as usage data
Geolocation data such as locations determined by IP address or other technical measures

Suppliers and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the confidentiality or security of these sites, or the accuracy, completeness or reliability of the information contained therein. Information you provide on public or semi-public sites, including information you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms, without limitation as to its use by us or any third party. The inclusion of these links does not, in itself, imply endorsement of the content of these platforms or their owners or operators, unless disclosed on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information set forth below to request that it be deleted.

As of the effective date of this Privacy Policy, we are not aware that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) any personal information about persons under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee ‘perfect security’. In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we keep your personal information depends on various factors, for example whether we need the information to administer your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and in some cases we may reject your request as permitted by law.

Right of access/information: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right of deletion: You may have the right to request that we delete the personal information we hold about you.
Right of rectification: you may have the right to request that we correct inaccurate personal information we hold about you.
Right of portability: you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Processing restriction: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights at the location indicated on our site or by contacting us using the contact details set out below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable law, you may appoint an agent authorised to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide evidence that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by applicable law.

Complaints

If you have any complaints about the way we handle your personal information, please contact us using the details set out below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and third party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the transfer of data is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at  hello@zinjaro.co.uk.